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Reset Password Issue

Hi All,

Recently we have implemented Get Support link in our portal logon page here i am facing an issue for sending e-mail with the password.When user gives his user id and e-mail id and submitting he is receiving e-mail with the password it is working in development System and it is not working in the Quality System i am unable to find the problem.

Please help me....



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2 Answers

  • Posted on Feb 09, 2012 at 09:53 AM


    Is your development in Webdynpro for Java? Are you storing the user informations in Backend or in the portal itself?


    Mahendran B.

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  • Posted on Feb 09, 2012 at 10:51 AM

    Hi Rahul & Mahendran,

    @Mahendran: No, he is talking of setting ume.logon.logon_help to TRUE, see

    @Rahul: Hard to say remotely, but the most probable thing is that you have not configured your smtp server with a valid configuration; especially check the setting of "ume.notification.mail_host", and, if set, check if the mail server accepts mail from your prod system.

    If this does not point to the root cause, also check the defaultTrace for any entries created while you would expect the mail to be sent.

    Hope it helps


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