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E mail notications failed in the BPC 7.5 MS

Hai Experts .

We enabled the e mail notifications options , But when try send e mails from E mail notifications options from the BPC web .

Its shows error :

  • Cannot send email; the SMTP setup is not complete or the sender's email address is not valid *

We setuped the mentioned below deatils in the Appset parameters for the E mail notifications :






SMTPUSER = My company e mail id

Please guide me to enable the e mail notifications .


Dayalan M

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2 Answers

  • Posted on Feb 08, 2012 at 02:25 PM

    Hi Dayalan,

    have you tried with telnet using the same port, smtp server, user and psw?

    What you sp? Have you multiple server? If so have you an environment with single server, it works there?

    Kind regards


    Edited by: Roberto Vidotti on Feb 8, 2012 4:58 PM

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    • Thanks for your reply .

      Still same error has been occured .

      I have one doubt when i choose the E mail notification from WEB , Which mail id will send the message to user .

      Because we are using both the POP3 & Exchange server , But my user id have the Exchange server .

      We having the multi server and our BPC 7.5 SP4 using



  • Posted on Feb 09, 2012 at 01:25 PM

    Hi There

    You can try the following:

    If you are using a exchange server, you can try the following configuration to see if it works (different authentication mechanism)


    SMTPAUTH = 2 - This tells BPC to use NTLM authentication

    SMTPPORT = 25


    SMTPUSER = i.e. SAP\UserA

    SMTPPASWORD = <passwd> i.e.PasswordA

    The mail will originate, or come from the users mailbox in which it is connecting to the mail server. For example: if you have configured the SMTPUSER to use UserA, when the users receive the mail it should come from UserA

    You will also need to ensure that the user in which you have configured the SMTPUSER has a valid email address defined in BPC.

    You can reference the SAP Note: 1397129 for further information

    Hope this helps

    Kind Regards


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