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SAP IC Auto Confirmation of Contract Account from IVR by Account Number

Dec 23, 2016 at 03:50 PM

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Former Member

Hi,

Currently our SAP IC is connected with CISCO solution for handling customer call. Auto confirmation of account is happning by the ANI (phone number). We want it to confirm by the Account Number coming in the CAD (xml file).

Can anyone help me with the configuration please.

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1 Answer

Andrei Vishnevsky Jan 11, 2017 at 01:17 AM
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