Download to Excel

One of our users is having issues with downloading to Excel when the Show repeated text option is enabled, the repeated texts are not displayed in Exccel after download. For the same query and same naviagation state the repeated text works except for all except one user.

The user is having MS Excel 2002.

Is there any client dependencies on for the download to excel functionality. Is the EXCEL XML document require any particular browser version?

Thanks.