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CR2011, BO 4.0, connection to SQL server via ODBC


when developing reports locally using Crystal Reports 2011 I dont' have problems connecting to our MS SQL Server using ODBC. However, as soon as the report is exported to our BO Edge 4.0 SP2 server I get this error message when viewing the report in Launchpad (or CMC) and refreshing it:

"The viewer could not process an event. Failed to open the connection. CRWEB00000119"

In CMC I then entered the credentials for this report but I still get the error message.

So I created a new ODBC connection on the BO server pointing to the SQL server - but I can't specify this ODBC connection in CMC.

Any hints?


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  • Best Answer
    Posted on Feb 07, 2012 at 03:14 PM

    Hi Steve,

    BOE 4.0 is 64 bit and CR 2011 is 32 bit. Create the DSN in both the 32 and 64 bit ODBC Administrator. Depending on what part of BOE calls it depends on if 32 or 64 bit is required to connect.

    Also, what version of SQL Server are you using? If it's MS 2008 then install the Client tools and update your DSN to use the SQL Native 10 client, we've found it works in all cases, even if you are going to SQL 2005.



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