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Former Member

SAP Solution Manager 7.1 installation for use with BusinessObjects

Good day,

I am completely new to Solution Manager. I have been told that I've got to install and configure it for the department. We need to use it connect to all our BusinessObjects customers and use the following components:

- Service Desk (Incident Management)

- Maintenance Optomizer

- Early Watch Alert

- Remote connection to customer system

My bigest problem is that I am extremely pressed for time and there is such a huge amount of documentation to go through that I makes me even more hysterical.

Is there anybody out there that could possibly assist me with some information on which of the software (there's also a lot of it) to use and not to use. Where to start and how to do this. What to install at customer sites etc etc etc....

PLEASE PLEASE HELP ME!

Thank you in advance 😊

Haidee

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1 Answer

  • Feb 08, 2012 at 01:38 AM

    Hello Haidee,

    You can find a lot of information at the Solution Manager wiki

    http://wiki.sdn.sap.com/wiki/x/hITUAw

    and the Solution Manager Setup Wiki

    http://wiki.sdn.sap.com/wiki/x/yoEtCg

    However you are looking to configure scenarios.

    There is a degree of work after installation.

    You will need to run Solman_Setup and have performed the Preliminary and Basic Configurations, the managed system setups,

    Then you can configure your scenrario.

    From what you have listed, Service Desk will likely require the most effort.

    The wiki can get you started.

    You can also review the SOlution Manager Media library

    https://websmp201.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000741248&_SCENARIO=01100035870000000202&

    And as always if you need to rampup quickly, the rampup knowlege transfer online knowledge products for Solution Manager http://service.sap.com/RKT-solman

    Regards,

    Paul

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    • Former Member

      Hi Paul,

      Thank you very much for all the information. I should be able to start my installation next week Monday and will then post feedback here.

      Regards,

      Haidee