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Create expense claim not coming in portal

Hi,

Recently we have restored EHP5 to EHP4.

Now we are not able to see "create expense claim" in portal for all employees, but in PR05 I am able to create a TRIP.

I have checked in below areas and it is correctly assigned.

Infotype- 0017, Roles and authorisation from BASIS.

Can anyone help me to solev this?

Regards

SM

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  • Posted on Feb 06, 2012 at 04:11 PM

    Hi SM,

    If IT0017 is maintained for the employee and he does have the Traveler-Roles in Backend you can rule out a proxy class hiding the service.. but that's pretty much all you can rule out..

    Check the following:

    Is the iView still existent in the portal Role you are using?

    Is the UME Mapping from the Portal to your Backend still consistent?

    Are the Business packages and Stacks of the Portal also restored to the corresponding levels as the backend?

    What matter of navigation are you using? Homepage Framework? If yes, check whether all the linkings and PCD Ressources are consistent.

    Cheers, Lukas

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    • Hi SM

      regarding the homepage framework customizing, this is quite a known issue, maybe the following will help!

      The URL string in the resource EMPLOYEE_TRAVEL_TRIPFORM_SRV_12 (for example, please check the table Lukas mentioned in his last reply for all entries) and these MUST be the same. With this URL string every user can see the form!!!! Please ensure that in backend, the resource is defined if is empty. Please copy the entry in your client 000.

      Financial Accounting (New)

      Travel Management

      Employee Self-Services

      Homepage Framework

      Resources

      Define Resources

      You also need to check the role assigned that this is correctly called for the PCD Location in the content administration of the portal:

      Pcd:portal_content/com.sap.pct/every_user/com.sap.pct.erp.ess.

      bp_folder/com.sap.pct.erp.ess.iviews/com.sap.pct.erp.ess.

      travel_expenses/com.sap.pct.erp.ess.tripform

      Finally, please also verify the troubleshooting steps from note 945516 which give solution in the case of portal navigation not

      working.

      It might give you some additional areas to check!

      All the best

      Sally

      Edited by: Sally Redmond on Feb 9, 2012 2:10 PM

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