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Former Member
Feb 06, 2012 at 04:13 AM

Workflow not getting triggered on status change

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Hiii Everyone

Workflow is not getting triggered whenever I change the status of the Order (Lead). When we create a lead a workflow is triggered.

1. If the status is Open a mail is sent.

2. Then the status is checked for in process. And whenever the status is changed to inprocess it is assigned to the agent by the rule attached to the workflow.

3. And again when the status is changed to sanctioned a mail is sent.

Now problem is if I create a lead and change its status to inprocess and then save , then the mail is sent and it is assigned to the agent properly. But when I change the status to sanctioned , then the mail is not sent for sanctioned(i.e. no worklfow step is shown in swel).

If I open the lead and save it then the mail is sent properly. But then after that when I change the status to inprocess, the workflow is not showing agent assignment (jn swel).

Summary: Whenever I cahnge the status after saving the order , the workflow is not showing any further step .

Please suggest the solution.

Regards

Shafali