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Workflow not getting triggered on status change

Former Member
0 Kudos

Hiii Everyone

Workflow is not getting triggered whenever I change the status of the Order (Lead). When we create a lead a workflow is triggered.

1. If the status is Open a mail is sent.

2. Then the status is checked for in process. And whenever the status is changed to inprocess it is assigned to the agent by the rule attached to the workflow.

3. And again when the status is changed to sanctioned a mail is sent.

Now problem is if I create a lead and change its status to inprocess and then save , then the mail is sent and it is assigned to the agent properly. But when I change the status to sanctioned , then the mail is not sent for sanctioned(i.e. no worklfow step is shown in swel).

If I open the lead and save it then the mail is sent properly. But then after that when I change the status to inprocess, the workflow is not showing agent assignment (jn swel).

Summary: Whenever I cahnge the status after saving the order , the workflow is not showing any further step .

Please suggest the solution.

Regards

Shafali

Accepted Solutions (0)

Answers (2)

Answers (2)

former_member185167
Active Contributor
0 Kudos

Hello,

Are you mixing up SWEL and SWI1? There is no agent assignment in SWEL.

When you change the status, does it show up in SWEL (event trace).

If so, is the workflow listening for that event?

regards

Rick Bakker

hanabi technology.

Former Member
0 Kudos

Hii Raja/rick

Thanks for the reply.

Resolved the issue myself. Actually wherever there is a wait condition i.e status is changing it is taking lot of time around 20-25 minutes for the next step to get executed.

Regards

Shafali

former_member185167
Active Contributor
0 Kudos

Hello,

Why is it taking so long? Check the workflow log step history for any temporary errors.

regards

Rick Bakker

hanabi technology

Former Member
0 Kudos

Hii Rick

I have checked that and there are no errors. Is there any other thing which needs to be configured for it.

Regards

Shafali

Former Member
0 Kudos

Hiii

I have got the solution. We have to execute / schedule report RSWWCOND . Once it is executed the wait step is also executed. This report is for evaluating pre/post conditions of workflow.

Regards

Shafali

Former Member
0 Kudos

Hi,

Your workflow has been triggered when the status is open and then when change the status to in process,it is not sending mail as there is no agent assignment.

That means, workflow triggered, but it is not going to the next step.

Is it a standard or custom one?

Can you post the workflow log screenshot over here?

Cheers,

Raja.D