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Former Member
Feb 03, 2012 at 07:59 AM

email notification to support team


Hello experts. I implement Solution Manager 7.1 Incident Management. I neet to notify support team when new incident is created and if incident dispatched to second line of support. In first case I use the action ZMIN_STD_FIND_PARTNER_FDT (copy of SMIN_STD_FIND_PARTNER_FDT).

I do not have problems if to correspomding support team in an organizational unit (Business partner) is appropriated any email address. But in this case the notice only on this address comes. How to make so that came to all members of team? I have ideas to use Shared Distribution list (transaction SO23). But in this case the system does not understand that I have specified the Distribution List. How to use the Distribution list and where it to appropriate in an organizational unit for the business partner (support team). I need to use Distribution List which created in SAP.

Many thanks for answers.