open .xls file ask for user authentication

[Former Member]

Hi all,

When i open an .xls file in the portal it prompts for user authentication(i dont have the problem with .doc documents or .ppt presentations in the same folder from same KM iview).

has anyone know how to handle it?

waiting for your answers,

Yoav

[detlev_beutner · Accepted solution]

Hi Yoav,

probably you know this thread, for you have wrote in it by yourself: /thread/34759 [original link is broken]

I'm unsure if any of the analyses fit to your problem, for you only experience it with xls files... If they do not, I would open an OSS message in regards to this fact (and please, report any results again in here)...

Hope it helps

Detlev

[Former Member · Accepted solution]

I have got a fix for you. SAP is not going to provide a fix for this issues, this problem has to do with how Microsoft office products are designed for Microsoft Share Point. The following is the fix.

Remove the following registry keys from the desktop computer:

[HKEY_LOCAL_MACHINESOFTWAREClassesInterface{79EAC9C9-BAF9-11CE-8C82-00AA004BA90B}]

[HKEY_CLASSES_ROOTCLSID{79eac9c9-baf9-11ce-8c82-00aa004ba90b}]

[HKEY_CLASSES_ROOTInterface{79EAC9C9-BAF9-11CE-8C82-00AA004BA90B}]

If you want this fix to automated then create a file with note with .reg extension and add the following lines in it. Send the files to users and ask them to click on it to autmatically remove the entry from registry.

REGEDIT4
[-HKEY_LOCAL_MACHINESOFTWAREClassesInterface{79EAC9C9-BAF9-11CE-8C82-00AA004BA90B}]
[-HKEY_CLASSES_ROOTCLSID{79eac9c9-baf9-11ce-8c82-00aa004ba90b}]
[-HKEY_CLASSES_ROOTInterface{79EAC9C9-BAF9-11CE-8C82-00AA004BA90B}]

[Former Member · Accepted solution]

Yoav,

Did it fix your problem?

Prakash

[Former Member · Accepted solution]

Thanks Prakash

[Former Member]

I faced the same problem related to migration of km content from ep 6.0 sp2 to ep 6.0 sp9 through webdav protocol. then according to sap documentation i migrated with ice protocol and i haven't been facing anymore.

it appeared for xls, doc and ppt but really random.

Fabio