Incorrect communicaion data in Contact Statistics

[Former Member]

Hello All,

When I create a campaign using a target group ( with say 1 contact having proper email id) and execute this campaign; I find that the job is ended without errors. But in Contact Statistics AB ; it shows Incorrect Communication Data as 1 and no out outbound contacts. Version: SAP CRM 7.0 EhP1.

Please help.

Best Regards,

Vinamra.

[AnupDDesai]

Hi Vinamra,

I think there is a missing correction, kindly update same using Note 1591177. This is valid for EHP1 from SP03 to SP05.

Hope this helps you.

Regards,

Anup

[Former Member]

Hi Vinamara,

Check the transaction sost and see if the email entry is appearing here? Check the sender and recipient's email ids.

It sometimes happens that the sender's email id is not maintained properly or is no longer existing in the system. Hence this error.

The sender's email id can be maintained here: spro-> CRM -> Marketing -> Marketing Planning and Campaign Management -> Personalized Email -> Maintain Sender Addresses for E-Mail.

Regards,

Harsh

[Former Member]

Have you looked at this config?

Marketing->Marketing Planning and Campaign Management->Campaign Execution->Define Communication Medium

Also is your email service working in transaction SCOT?

[VishnAndr]

Hello Vinamra.

Could you please ellaborate what is your question?

It seems that the system works as expected. Job finished without errors because there were no errors in it. There is something wrong with you address maybe or communication data in general.