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author's profile photo Former Member
Former Member

uPerform documents stuck with Waiting status

Hi,

Running uperform 3.01.0.

My publishing queue has 3 documents with status "Waiting", they dont get published. Is there a way to push them out?

I've restarted the services.

Vignette Collaboration

VignFileSystemFetch

AutonomyIDOLServer

Autonomy Dish

Thanks!

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 15, 2012 at 01:18 PM

    Hi there,

    Can you please test publishing one or two uPerform documents locally?

    Publishing works fine or produces error?

    1. Go on your uPerform Server and open the Services application.

    2. Stop the Common Apache Solr - <instance Name> service followed by the

    Vignette services.

    3. Start the Common Apache Solr - <instance Name> service.

    4. Go to http://<yourSolrserverURL>:8983. Make sure that it is

    accessible.

    5. Start the Vignette services.

    6. Stop and start the RWD Monitoring Service.

    Then:

    1. Click Administration on the left menu.

    2. Click Server Administration in the Administration area.

    3. Click Global Settings in the Server Administration area.

    4. Click Recreate Search Database.

    This process may take several minutes.

    If problem persists, do you receive any errors on the following logs?

    ##Servererrors.xml log in Collaboration\www\uPerformWS\log\

    ##CollabConsole.txt from
    Collaboration\logs

    ##Gilog.txt from
    Collaboration\logs

    Hope this helps,

    Kind Regards,

    Matthew

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