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author's profile photo Former Member
Former Member

Sending email from ChaRM ZMHF transactions

Hello,

We are required to send mail from ZMHF tickets to inform the different people involved. We used to do that in ChaRM 7.01, just using the same SLFN method and changing the smartform. However this time, we try to use the same procedure, using the same method CRM_SRVORDER_EXEC_SF_MMR (and the other 3) from ZMIN transaction in ZMHF transactions. We are not able to get those new custom actions shown in the list of actions. We were able to introduce any other type of action (using HF_SET_STATUS method, for example).

We have added entries into the table AGS_WORK_CUSTOM, but the mails actions are not shown, the set status actions yes.

Any idea of how to send mail from actions in charm tickets??

Many thanks

Esteban

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 01, 2012 at 09:03 PM

    Hello Experts,

    Any idea?

    Many thanks

    Esteban

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    • Former Member

      Hi Esteban,

      looks like a bug to me.

      The action list is build differently in SMIN and SMHF.

      SMHF:

      CL_AIC_CMCD_AICCMCDOVERVI_IMPL->GET_ACTION_CONFIGURATION

      with

      cl_ai_crm_utility=>get_ppf_action_list

      SMIN:

      CL_AIC_INCI_INCIDENTOV_IMPL->GET_ACTION_CONFIGURATION

      Check coding beginning at line 100, this is missing for SMHF.

      Also SMHF ignores table ags_work_custom!

      Hope this helps,

      Christoph

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