SRM Offline Approval Issue

[Former Member]

Hi,

I am testing Confirmation/shopping cart/Invoice Offlline approval fesibility testing

I am able to generate wokrflow mail in outlook for Approve or Reject

in Outlook when I am clicking Approve or Reject it is generating one more response email in outlook with some link in mail

and when I am clinking on send the email Id which generating at the time of clicking on approve or Reject bouncing back

Please let me know ..

1) Do I need to maintain that email Id somewhere in SRM system OR

2) Some where in SMTP exchage server of Outlook

I have compared the Production Email Id and it is working fine and my IT team checked that PRD email Id also not maintained in the SMTP server, not sure where we are missing.

Please help.

Thanks,

Jai

[laurent_burtaire]

Hello Jai,

please, have a look at wiki below:

[Offline approval - general configuration|http://wiki.sdn.sap.com/wiki/display/SRM/Offlineapproval-generalconfiguration]

you can also check sap help:

[Offline Approval|http://help.sap.com/saphelp_srm2007/helpdata/en/31/47c6cb8e9249f2bc29444212e4704a/frameset.htm]

Regards.

Laurent.

[Former Member]

Thanks Laurent,

I have done all the configuration but still the response email bouncinf back from out look.

below is the error!

#5.0.0 smtp;554 Transaction failed> #SMTP#

Do I need to make or set any thing in messaging server also or all the configuation done by functional team only

Thanks,

Jairaj

[Former Member]

You mean to say that the mail from outlook is not reaching SAP? Can you check SOIN if you have received the inbound mail.

[laurent_burtaire]

Hello Scott,

Check (with basis team) technical settings for e-mail by means of:

- OSS note [455140 - Configuration of e-mail, fax, paging or SMS using SMTP|https://websmp130.sap-ag.de/sap%28bD1lbiZjPTAwMQ==%29/bc/bsp/spn/sapnotes/index2.htm?numm=455140],

- basic settings configuration guide for SAP SRM 7.0 (paragraph 5.7 Technical Settings for E-Mail - page 40). This last document deals with profile partner settings ( RZ10 ), client assignment and SAPconnect administration.

If all those settings are correct, so problem is due to mail server: basis team will have to check with network/mail server team.

Regards.

Laurent.