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Script : how to create complaint action

Posted on Jan 29, 2012 at 07:55 PM 16 Views

Hi all,

I have a interactive script in which one of the questions is 'are you satisfied'. I would like the "no" answer to trigger a the creation of a complaint (with minimum info as status and source as automatically as possible (in the best case, without the agent event seeing the complaint).

Can I manage this type of action through action profiles? Can anyone help me out?

Thanks a million,

Eli

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  • author's profile photo John Burton
    John Burton
    Posted on Jan 31, 2012 at 12:26 AM
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    Hello Eli,

    The Interactive Script Editor provides a standard template called Navigation that can be used for this purpose. Once inserted nto a script the node has a new tab called Parameters where you can specify the Navigation Target.

    John

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