Script : how to create complaint action

[Former Member]

Hi all,

I have a interactive script in which one of the questions is 'are you satisfied'. I would like the "no" answer to trigger a the creation of a complaint (with minimum info as status and source as automatically as possible (in the best case, without the agent event seeing the complaint).

Can I manage this type of action through action profiles? Can anyone help me out?

Thanks a million,

Eli

[former_member187490]

Hello Eli,

The Interactive Script Editor provides a standard template called Navigation that can be used for this purpose. Once inserted nto a script the node has a new tab called Parameters where you can specify the Navigation Target.

John

[Former Member]

What I am actually thinking of doing is using a branching action from interactive script. I would call upon ABAP code code in which there would be developped code for creating complaints in the background.

[Former Member]

Hi Eli, could you do this via Development or did you have to use Navigation? If Development was used how you did that?