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author's profile photo Former Member
Former Member

SolMan-QC - Defect Sync Error

Hi,

When a new defect is created in QC, I am getting below error message, displayed in "Defect Sync Pool"

ERROR MESSAGE:

"Could not export bug to Solution Manager due to remote exception: Could not send Message"

Please provide any solution to resolve this issue?

Part of LOG TEXT:

2012-01-28 01:26:54,751 INFO [org.apache.cxf.service.factory.ReflectionServiceFactoryBean] (Thread-1750) Creating Service ICTSERVICEDESKAPIimplService from WSDL: vfszip:/D:/ProgramData/HP/ALM/jboss/server/default/deploy/EIServer.war/WEB-INF/wsdl/ICT_SERVICE_DESK_API.wsdl

2012-01-28 01:26:54,767 INFO [org.apache.cxf.service.factory.ReflectionServiceFactoryBean] (Thread-1750) Creating Service ICTSERVICEDESKAPIMQCimplService from WSDL: vfszip:/D:/ProgramData/HP/ALM/jboss/server/default/deploy/EIServer.war/WEB-INF/wsdl/ICT_SERVICE_DESK_API_MQC.wsdl

2012-01-28 01:27:55,321 WARNING [org.apache.cxf.phase.PhaseInterceptorChain] (Thread-1750) Interceptor for ICTSERVICEDESKAPIimplService#ReplicateIncident has thrown exception, unwinding now

org.apache.cxf.interceptor.Fault: Could not send Message.

Thanks,

Veera

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1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Jan 31, 2012 at 11:26 AM

    There was a mismatch betwen message type of Service Desk and ICT_CUST table.

    Used "SLNF" in both the places. This solved the issue.

    Thanks,

    Veera

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    • Former Member

      Hi,

      In the future, please reference the product being used to communicate between SOLMAN and HPQC. I assume this may be SAP TAO? Either way, you may be getting quicker replies to assist in resolving your problems this way.

      Regards,

      Mark

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