SRM 7.0 Notification in case of rejection of SC by approver is not working

[Former Member]

Hi Experts,

we are on SRM 7.0 EhP 1.

I would like to send a mail to the shopping cart creator in case of rejection of the SC by the approver.

- Event schema SC has been assigned to transaction type SHC

- Event schema contains event APPROVAL_PROCESS_DOC_REJECTED (event category: notific // subcategory of event: APPROVAL_RESULT_NOTIFIC_NEW)

- In scenario SC (approve shopping cart) user role CR (contact person u2013 in most cases the creator of the document) the entry Rejection of Application Object is ticked

After rejecting the SC no mail is sent. (checked is sost)

The SC creator has an e-mail address in his su01 account.

Iu2019ve checked SWI1 there is an entry with task TS40007983 u2013 Task text: Trigger Event: 'Document Rejected)

Iu2019ve checked transaction swetypv (event type linkages). There is no entry with BUS2121 u2013 Event rejected. Do I need to add this entry?

Have I missed anything?

Thanks in advance for your help

Regards

Stefan

[ricardo_cavedini · Accepted solution]

Hello,

You can check note 1483233 which explains how to debug alert triggering.

Regards,

Ricardo