The property with ID SI_FILES does not exist in the object

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Hi,

We are accessing the BO reports through front End web application using WEBI. We are using BO Java SDK on the application for this purpose.

Some of our users (APAC region) has started getting the error while accessing the reports from web application. Here are the error:

com.crystaldecisions.sdk.exception.SDKException$PropertyNotFound: The property with ID SI_FILES does not exist in the object [24/01/12 13:27:39:402 GMT] 000000b6 SystemErr R at com.crystaldecisions.sdk.occa.infostore.internal.ag.getFiles(Unknown Source)

[24/01/12 13:27:39:402 GMT] 000000b6 SystemErr R at com.crystaldecisions.sdk.occa.infostore.internal.AbstractSendableObject.getFiles(Unknown Source)

Same report when accessed by the users from AMER or EMEA region, it is working fine. Can anyone help me what is the issue and how to resolve it?

Thanks,

Ashok