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Jan 25, 2012 at 09:55 AM

CMS not starting; CCM not working - Entry Point Not found

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Hello community,



Currently we ar facing issue after updating BO BI 4.0 to SP2 Patch 10.



CMS is not starting automatically and CCM is showing up the following error message after starting it:

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SvcMgr.exe - Entry Point Not Found

The procedure entry point ?HasPassport@SLogger@CXLib500@@YA_NXZ could not be located in the dynamic libray cxlibw-5-0.dll

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I have updated all other installed components like BI client tools to same patch level, but this didn't solve the issue.
Crystal Reports cannot be updated to same patch level, because update procedure cannot find the installation, but in BO istallation directory there is a Crystal reports 2011 folder located.

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These are the last entries of SIA trace:

|972063737E4A41FB9DA9F288D6B17A1C13|2012 01 24 15:42:29.083|+0100|==| | |SIA_sapbo4| 1540| 34|Thread-5 | ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent wird beendet.

|96ACB33EE79A455584D89A99FE5FD69B0|2012 01 24 15:50:18.915|+0100|==| | |SIA_sapbo4| 1132| 12|Thread-0 | ||||||||||||||||||||com.businessobjects.cad.syslog||

Server sapbo4

Anforderungs-Port

Veröffentlichte Adressen: sapbo4.ibsolution.local:6410.

Abhören von Port(s): 10.10.110.73:6410, :6410.

|96ACB33EE79A455584D89A99FE5FD69B1|2012 01 24 15:50:21.372|+0100|==| | |SIA_sapbo4| 1132| 12|Thread-0 | ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent wird ausgeführt.

|96ACB33EE79A455584D89A99FE5FD69B2|2012 01 24 15:50:23.488|+0100|==| | |SIA_sapbo4| 1132| 31|sapbo4.CentralManagementServer (Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: CMS sapbo4.CentralManagementServer wird automatisch gestartet.

|96ACB33EE79A455584D89A99FE5FD69B3|2012 01 24 15:50:23.555|+0100|==| | |SIA_sapbo4| 1132| 32|sapbo4.CentralManagementServer (Native Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wurde gestartet.

|96ACB33EE79A455584D89A99FE5FD69B4|2012 01 24 15:50:24.405|+0100|==| | |SIA_sapbo4| 1132| 32|sapbo4.CentralManagementServer (Native Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wurde mit Beendigungscode = -1.073.741.511 (0xc0000139) gestoppt.

|96ACB33EE79A455584D89A99FE5FD69B5|2012 01 24 15:50:24.407|+0100|>>|E| |SIA_sapbo4| 1132| 31|sapbo4.CentralManagementServer (Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wurde unerwartet gestoppt.

|96ACB33EE79A455584D89A99FE5FD69B6|2012 01 24 15:50:24.411|+0100|==| | |SIA_sapbo4| 1132| 32|sapbo4.CentralManagementServer (Native Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wurde gestartet.

|96ACB33EE79A455584D89A99FE5FD69B7|2012 01 24 15:50:24.439|+0100|==| | |SIA_sapbo4| 1132| 32|sapbo4.CentralManagementServer (Native Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wurde mit Beendigungscode = -1.073.741.511 (0xc0000139) gestoppt.

|96ACB33EE79A455584D89A99FE5FD69B8|2012 01 24 15:50:24.441|+0100|>>|E| |SIA_sapbo4| 1132| 31|sapbo4.CentralManagementServer (Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wurde unerwartet gestoppt.

|96ACB33EE79A455584D89A99FE5FD69B9|2012 01 24 15:50:24.445|+0100|==| | |SIA_sapbo4| 1132| 32|sapbo4.CentralManagementServer (Native Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wurde gestartet.

|96ACB33EE79A455584D89A99FE5FD69Ba|2012 01 24 15:50:24.473|+0100|==| | |SIA_sapbo4| 1132| 32|sapbo4.CentralManagementServer (Native Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wurde mit Beendigungscode = -1.073.741.511 (0xc0000139) gestoppt.

|96ACB33EE79A455584D89A99FE5FD69Bb|2012 01 24 15:50:24.474|+0100|>>|E| |SIA_sapbo4| 1132| 31|sapbo4.CentralManagementServer (Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wurde unerwartet gestoppt.

|96ACB33EE79A455584D89A99FE5FD69Bc|2012 01 24 15:50:24.479|+0100|==| | |SIA_sapbo4| 1132| 32|sapbo4.CentralManagementServer (Native Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wurde gestartet.

|96ACB33EE79A455584D89A99FE5FD69Bd|2012 01 24 15:50:24.508|+0100|==| | |SIA_sapbo4| 1132| 32|sapbo4.CentralManagementServer (Native Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wurde mit Beendigungscode = -1.073.741.511 (0xc0000139) gestoppt.

|96ACB33EE79A455584D89A99FE5FD69Be|2012 01 24 15:50:24.509|+0100|>>|E| |SIA_sapbo4| 1132| 31|sapbo4.CentralManagementServer (Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wurde unerwartet gestoppt.

|96ACB33EE79A455584D89A99FE5FD69Bf|2012 01 24 15:50:24.513|+0100|==| | |SIA_sapbo4| 1132| 32|sapbo4.CentralManagementServer (Native Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wurde gestartet.

|96ACB33EE79A455584D89A99FE5FD69B10|2012 01 24 15:50:24.544|+0100|==| | |SIA_sapbo4| 1132| 32|sapbo4.CentralManagementServer (Native Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wurde mit Beendigungscode = -1.073.741.511 (0xc0000139) gestoppt.

|96ACB33EE79A455584D89A99FE5FD69B11|2012 01 24 15:50:24.547|+0100|>>|E| |SIA_sapbo4| 1132| 31|sapbo4.CentralManagementServer (Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: Server sapbo4.CentralManagementServer wird als fehlgeschlagen betrachtet, da er innerhalb von 60 Minute(n) 5 Mal gestoppt wurde. Starten Sie den Server neu.

|96ACB33EE79A455584D89A99FE5FD69B12|2012 01 24 15:50:24.548|+0100|>>|E| |SIA_sapbo4| 1132| 31|sapbo4.CentralManagementServer (Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||

Server Intelligence Agent: CMS sapbo4.CentralManagementServer ist fehlgeschlagen, und der Server Intelligence Agent konnte keine Verbindung mit dem Cluster herstellen. Vergewissern Sie sich, dass die CMS-Port- und -Datenbankeinstellungen richtig sind.

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Do you have any suggestions?



Thanks in advance for your help.



Kind regards,

Eric.