SRVR(Service Request) and SRVO(Service Order) are not appearing in IC_Agent

[Former Member]

Dear friends,

We are planning to implement Service Requests and Service Orders in CRM 7.0 Interaction Center

The Service Transactions(Service Order/Service Request) are available in 'Service Professional' business role but not available in 'IC_AGENT' role.

The things i have observed

1. Without the channel the Transaction Type was not appearing in SAP GUI (CRMD_ORDER)

2. Even after maintaining the Channels the BUS2000223 (Service Request) did not appear in CRMD_ORDER but the SRVO- Service Order transaction type appeared.(BUS2000116 Service Process)

3. Have maintained the SRVO and SRVR transaction types as dependent transaction types in the 'Business Transaction Profile'; still when clieck on the Service Request or Service Order create I am getting the below error

'No transaction type is available for creating a transaction'

Below is the diagnosis

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Diagnosis

No transaction type is available when creating a transaction. This can be due to the following reasons:

No transaction type is available according to Customizing

The user has no authorization for the transaction type

System Response

It is not possible to create the transaction.

Procedure

Make sure that:

The transaction type is set up in Customizing

The user has authorization for the transaction type

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Can you please guide me where the actual issue is

Regards

Raj

[Former Member]

Hi Raj,

As per your quarries and requirement please go through the link, it will help you in understandable way

http://help.sap.com/saap/sap_bp/BBLibrary/Documentation/C35_CRM701_BB_ConfigGuide_EN_XX.doc

Please reward points,

Cheers,

Sunil