cancel
Showing results for 
Search instead for 
Did you mean: 

Communication error occurred when trying to connect to source CMS

Former Member
0 Kudos

Hi Experts,

When using upgrade management tool to export the content from source CMS (XI 3.1) to destination CMS (BI 4.0), I am getting an error "Communication error occurred when trying to connect to server (FWM 01009)". Can anyone help on this?

Thanks in advance,

Bill

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Are you getting this error right at the start? Can you ping the 3.1 server? Any firewall in play?

How about: telnet <3.1_SERVER_NAME> <CMS_PORT>

Try to add the 3.1 IP and Server name in the hosts file where you run Upgrade Management Tool.

If all else fails you could try to assign the host IP address in Properties for CMS server in the "Host Identifier" for 3.1 system.

Former Member
0 Kudos

Thanks George for the reply. I tried all your suggestions but it still failed. I got the error when I clicked on Next button after I entered the source and destination CMS logon information. Telnetting to port 6400 and ping only works one way from server 4.0 (destination) to server 3.1 (source). Not sure this is the problem.

Bill

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi,

Is your 3.1 system in the same machine as BI 4.0? Make sure your 3.1 XI system is up and not shut down.

In case it's in different server machine, then as George suggested keep a copy of both the machines IP address in both the machines host file.

Regards,

Sonia

Former Member
0 Kudos

Thanks Sonia. Both systems are up and running and they were installed on the different servers. See my reply to George.

Bill

anosh_syed
Explorer
0 Kudos

Hi,

I am facing same issue while trying to push data through promotion manager. Login is not happening.

I am getting the following error "Communication error occurred when trying to connect to server FWM 01009"

I tried telnet, command executed successful. but i could not able to connect to source system or target system

Please suggest some solution

Regards

Anosh