PROD Server got down

[Former Member]

Dear All,

One of your Production server gone down , what are the logs we have to check why SAP was done ...

Kindly help to get the system down reason .

OS is Windows , DB SQL , SAP EHP 1 for SAP Solution Manager 7.0

Thanks .

[Former Member]

Resolved

[nicholas_chang]

Hi,

It depends how you define "production down"... do you mean the system totally blackout or system half that affect production?

Many things you can look at:

- file system space

- log space

- event viewer (as suggested by Markus)

- dev_w0 & dev_w1 log (as suggested by Markus) to determine either system is grafully shutdown or blackout.

- MSSQL log

Above should give you some clues,

Thanks,

Nicholas Chang

[former_member204080]

Hi,

Check mainly event viewer and dev_w0 & dev_w1 logs

and refer this

http://searchsap.techtarget.com/feature/Troubleshooting-SAP-startup-problems-in-Windows-checklist

[rupali_karbhari3]

Hi,

Check in MMC , which component (work processes standstill, dispatcher down, Messge server,only java down ) went down and look for logs accordingly.

From command prompt , check if database connection with SAP instance working fine via command "R3trans -d"

and look for other application,system , security logs of event viewer.

Pls paste error information , if you notice during analysis any.

Regards,

Rupali

[markus_doehr2]

> One of your Production server gone down , what are the logs we have to check why SAP was done ...

- Windows Event viewer

- dev_disp/dev_w0 in the systems work directory

I'd start with the even viewer, most likely your database is down.

Markus