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Bps redetermination

Hi Experts,

I'm working on Service Request (SQM_INCIDENT_H) and related BTPARTNER view for partner details.

At the moment on creation of a new service request access sequence for determination procedure is working fine, but when user re-opens an old service request I need that this determination procedure starts in order to update bps...

could you help me to develop this requirement? Could you give me some hints to understand if I've to work on customizing or if I've to write code?

Thank you

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1 Answer

  • Posted on Jan 18, 2012 at 06:23 PM

    Hi Alessandro,

    You can achieve this by Partner Redetermination.

    You can find the procedure here:

    [http://help.sap.com/saphelp_crm52sp01/helpdata/EN/d4/a8f6967c4b46b2bc2c20283a245199/content.htm|http://help.sap.com/saphelp_crm52sp01/helpdata/EN/d4/a8f6967c4b46b2bc2c20283a245199/content.htm]

    Also refer the SAP Knowledge Base Article

    1612343 - Partner Re-determination in Business Transactions

    Regards

    Leon

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