Good morning
I'm trying to configure RMC via the Identification Wizard but I get the following error message : " Could not install new certificate."
In the log file I dont's see something special. Here is the lines generated when trying to reach the SAP support
Jan 18, 2012 11:40:25... ...re.landscape.proxy.ProxyConfiguration [Thread[pool-1-thread-11,5,main]] Info : proxy set only for http, copy configuration for https
Jan 18, 2012 11:40:25... ...re.landscape.proxy.ProxyConfiguration [Thread[pool-1-thread-11,5,main]] Info : proxy set for both http/https
Jan 18, 2012 11:40:25... ...ertificate.impl.CertificateImportImpl [Thread[pool-1-thread-11,5,main]] Info : installing certificate from SMP
Jan 18, 2012 11:40:25... ...ertificate.impl.CertificateImportImpl [Thread[pool-1-thread-11,5,main]] Info : Checking support for certificate import.
The conenction to SAP system is working fine because when I introduce a wrong username I get an error message saying that the password is not correct.
I found nothing in the SAP note: 1605834 - Remote Support Component SP3 troubleshooting master note
Thanks for your help
G.