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Former Member
Jan 18, 2012 at 05:51 AM

Black Background shown on charts when viewed in CR Viewer.

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I have developed some crystal reports containing charts using CR 11.5 developer version. The reports are working fine when i view them in CR preview. But when i view them in CR viewer, black background is shown on charts. I changed the background color from transparent to some other solid color, then background in CR viewer was shown in that particular color.

Please let me know if this is a bug with CR 11.5(BLACK BACKGROUND shown with tranparent background).

I searched regarding this and found the below mentioned comments:

Found out that it is a bug with Crystal Reports. There appears to be an issue with the ActiveX viewer returning a black screen when you have your screen resolution set to 256 colors which was my case when I would Terminal Serve into the Win2k server due to it lack of support beyond 256 in TS.

So hopefully this helps anyone looking for an answer.

Here is a link to Business Objects on the issue and the fix:

http://technicalsupport.businessobje...1%200%20356275

I tried to go to the link but that link no longer exists. Please let me know if anybody knows the fix.

Also, if this is a bug with CR 11.5 viewer, please let me know if it has been fixed with CR 13.0 viewer. I can migrate to CR 13.0.