Hi,
I have a requirement to set up an alert that must be sent if a business transaction, in my case Service Request, has not been updated for 48 hours.
I have set up the date rule and date type and created an action, but how do I set up the start condition ?
I cannot find a way to set a condition that says "when system date and time = 48 hour date and time", have any of you done something like this ?
best regards
Michael