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Former Member
Jan 17, 2012 at 10:21 AM

Business Objects 4.0 Installation Errors

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Hello

I am trying to install SAP Business Objects 4.0 SP2 but I am receiving Crystal BW Publisher Controlling Service installation error.

Problem signature:

Problem Event Name: APPCRASH

Application Name: bwcepubsvc.exe

Application Version: 14.0.2.565

Application Timestamp: 4ef27c74

Fault Module Name: cryptocme2.dll_unloaded

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 4301d6e2

Exception Code: c0000005

Exception Offset: 0270ddae

OS Version: 6.0.6002.2.2.0.274.10

Locale ID: 1033

Additional Information 1: e51a

Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433

Additional Information 3: e51a

Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

When I close error I get another error.

Problem signature:

Problem Event Name: APPCRASH

Application Name: bwcepubsvc.exe

Application Version: 14.0.2.565

Application Timestamp: 4ef27c74

Fault Module Name: cryptocme2.dll_unloaded

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 4301d6e2

Exception Code: c0000005

Exception Offset: 0270ddae

OS Version: 6.0.6002.2.2.0.274.10

Locale ID: 1033

Additional Information 1: e51a

Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433

Additional Information 3: e51a

Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

After I finish installation I tried to install SP2 Patch 10 but I received same error. I also tried to manually install according to

SBOE XI 4.0 BW Publisher Service in CCM dissapeared after SP 02

but still receiving same error.

My operating system is Windows Server 2008 R2, I logged in as domain administrator. Using Java 1.4.2_28 x64, and SAP Netweaver 7.0 EHP1 SP7 (for BW) is also installed on that server.

Another important error is Business Objects is not recognizing my product keys which I got from SAP Service Marketplace. I finally found a modified isKeyCodeValid.exe and after that installation continued.

Last problem is, installation is taking too much time. Is that normal? First installation took 6-7 hours.

I have no clue why I am getting those errors. What can I do?