Hi all,
New user and been tasked with a project to try and get to the bottom of a problem our users get using infoview on our network. Now i have very little experience in these kind of things and this is more of a research and learn experience at the same time. I have highlighted in bold below what one of my colleagues has sent me in order to research.
You may have noticed Reports timing out, Freezing etc.
We need recognise whatu2019s causing it and any solutions we can apply.
It maybe down to Memory issues, on local machines. Cost of Queries on the databases or even Java versions used when either editing or viewing Webi reports.
Other considerations could be Network issues u2013 Are the problems just site specific
u2022 Identify reports that are causing problems. Is it down to the Queries used and can these be optimised to run faster u2013 Our DBA can assist with this using his Query profiler (ORACLE).
Or reports that have many tabs on, appear to take longer to open/edit u2013 is this Memory or Java.
u2022 Research the web for known issues/fixes,
u2022 Raise Topics on Forums such as BOB and the SAP forum u2013 explaining the above, Can we find out what causes it, which Java versions we should be using, and recommended amount of Memory (RAM) etc.
At the moment im busy just getting a list of reports our users are having a problem with along with any error messages etc. Now in order to get help from some gurus on here i obviously would need to supply more information on our setup so if anyone can help just tell me what information you need and i will get this for you.