Contract Generator - Document Processing Fails

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Hello All,

I just configured Contract Generator for my SAP Sourcing Instance.

Now the WordService is up and running at http://<hostname>/WordService/wordservice.asmx

However, I cannot add new documents/contracts as the processing of the document fails. The error I observe in the FCI logs is:

1/12/2012 2:38:30 PM local3 INFO class=Global.asax.cs;sessionid=fciSessionId;username=fciUserId;server=SERVER;method=Application_Start

Word Automation Service Starting ...

1/12/2012 2:38:30 PM local3 INFO class=Global.asax.cs;sessionid=fciSessionId;username=fciUserId;server=SERVER;method=startWordInstance Word instance is starting....

1/12/2012 2:38:32 PM local3 INFO class=WordService;sessionid=VhI9g9mMXKVMvXJdKME815cW5MA1zmvTNAGSJVcA_SAP;username=-2147483518:104:test User2;server=SERVER;method=processDoc Processing processDoc for user -2147483518:104:test User2

*1/12/2012 2:38:32 PM local3 CRITICAL class=WordService.asmx.cs;sessionid=VhI9g9mMXKVMvXJdKME815cW5MA1zmvTNAGSJVcA_SAP;username=-2147483518:104:test User2;server=SERVER;method=processDoc The open document Install Guide Notes.docx operation in Word failed. This is likely caused by a message box. Please go to c:\fci\temp\634619759126793750 to investigate.*

1/12/2012 2:43:13 PM local3 INFO class=WordService;sessionid=VhI9g9mMXKVMvXJdKME815cW5MA1zmvTNAGSJVcA_SAP;username=-2147483518:104:test User2;server=SERVER;method=processDoc Processing processDoc for user -2147483518:104:test User2

Anyone have any ideas as to why the Processing fails and what the 'messagebox' error is?

I have verified all permissions and networking settings, and they seem to be in order.

All help is appreciated.

Edited by: jaysutton on Jan 13, 2012 10:44 PM

Edited by: jaysutton on Jan 13, 2012 10:59 PM