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Former Member
Jan 13, 2012 at 05:10 PM

Incident management send email to support team when message created

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Hi! We are trying to configure the solution manager incident management (Service Desk). For the phase 1, we just try to see if

a alert or email can be sent to support team member (through either email or business workplace)when a incident message is created. Can someone give me some guide how to do this? Your help is very much appreciated!