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Former Member
Jan 13, 2012 at 01:51 PM

SAP Business Objects BI Platform 4.0 SP2 Patch 7 setup

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Hello Everyone

We have BOXI 4.0 installed on the DEVELOPMENT system. I have been asked to update it to patch 7. I am installing SP2 Patch 7 setup. In one of the installation screens it asks for

Connection Information for Existing CMS

CMS NAME:

CMS Port: 6400

Administrator Logon Information

User: Administrator(greyed out)

Password:

Error: Either the remote CMS cannot be reached, or the logon credentials are incorect.INS00013

For CMS Name i have provided the computer name and not the URL of CMS or localhost, The password is the correct one which i have used to login to CMS earlier. Can't understand why is not accepting them.

Also i shutdown the services in Central Configuration Manager before installing. Should i perform the installation while the system is up. Can i change the user in Admin logon information?

Kindly advise.

Thanks.