Auto-reaction method not sending e-mail

Hi everyone,

We are trying to set-up email notificacions for cancelled jobs. So far I've configured SCOT and RZ20 succesfully. The alerts are triggered and the auto-reaction method is active and ready but it's not sending automatics e-mails. If I click on the auto-reaction method status and manually start auto-reaction method it sends the e-mails, but I haven't been able to make it work automatically.

So far I've read every possible thread in SAP forums about the issue and I also have checked the following notes:

Note 671780 - Only trigger auto-reaction method with certain alerts

Note 502959 - RZ20: External e-mail as auto-reaction

Note 939616 - CCMS auto-reactions: Help with troubleshooting

Note 760821 - Auto-reactions no longer work with email

Note 939616 - CCMS auto-reactions: Help with troubleshooting

Note 176492 - Automatic email when an alert occurs (RZ20)

I have tried all the possible control options for method CCMS_OnAlert_Email (currently is executed as a periodically job). I have checked all the jobs generated in RZ21 and still can't get it to work.

This e-mails alerts are to be triggered locally by each SAP productive system. I've already tried to configure this monitoring alert in two of our developing system with similar behaviour: no automatic e-mail is getting send.

Please, advice me on what I should do. I know I'm missing some

configuration but I can't figure out which one.

Best regards