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Former Member
Jan 11, 2012 at 11:07 AM

Configuration of Solman as Ticketing Tool

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Dear Experts,

Need yr guidance to configure Solution Manager as a ticketing tool in the below scenario:

Scenario:

We hv 04 Production Clents in R/3 (02 Nos - ECC 6.0; 02 Nos - ECC 5.0); Solution Manager has been already been installed in one the Production clients at ECC 6.0.

Reqmnt:

Solution manager is reqd to be used as helpdesk tool for all the 04 production clients.

Pls advise the configuration steps.

Thnx & Rgds,