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Unable to connect to onPremise Gateway system from HCP trail account

Dec 22, 2016 at 01:17 PM


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Hello Experts,

I have setup cloud connector successfully & able to connect internal on SCC

But I'm not able to connect internal gateway system via trail account on HCP

Kindly reply, I already tried exsiting suggstion over scn & other sources but didn't work.

Note:- Internal gateway system is only accesible in organization network, port is not opened outside & SCC is running on local machine within internal network.

Thanks. Parvez

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1 Answer

Morten Wittrock Dec 22, 2016 at 02:34 PM

Hi Parvez

According to the documentation, the error you're seeing can mean:

  1. The Cloud Connector version is < 2.7.1
  2. The Cloud Connector is not connected to your HCP account
  3. The Gateway returned HTTP status code >= 500

Points 1 and 2 seem fine in your case, so I would have a look at the Cloud Connector logs, in order to determine whether there is an error on the Gateway side. The log is accessible from the Cloud Connector web interface.



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Hi Morten,

Can you put some light on how to check logs, I am not able get the exact point of issue out of it. I have attached the SCC logs.



Thanks. Parvez


Hi Parvez. Could you possibly post the trace file? You might also want to have a look at any errors on the Gateway side (e.g. transaction /IWFND/ERROR_LOG).


Hi Morten,

There is no log in /IWFND/ERROR_LOG for respective date

Thanks, Parvez

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