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Former Member
Jan 09, 2012 at 04:24 PM

Service Desk : Notification Message SMIN not displayed in Messages Section

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Hello,

In SolMan Workcenter, in the tab "Incident Management", I did the following :

1- I created a new message using the link "New Message" under the section "Common Tasks"

2- on demand from the system, I choosed SMIN as type of my message

The Messages created with this procedure will be found in the section:

Overview -> Query -> My Incidents & Problems

But, when I use the transaction type SLFN instead of SMIN (not recommanded by SAP) the messages will be found in the section:

Overview -> Overview -> Support Notification

In this area we can find messages by :

- Reported by me

- For processing by me

- Processing by my team

It is what I want to have with SMIN messages...

What should be done to have the messages type SMIN created in the same section where SLFN are created ?

Thanks a lot,