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Former Member
Jan 09, 2012 at 11:55 AM

transaction type not visible in one standard role where as visible in other

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HI Gurus,

it is very bizarre problem, it goes like this...

Standard Transaction type INIT "Incident" is not visible in standard role "IT servicepro", when we navigate through work centre "IT support"--> incident , it shows message "transactions not available",

where as same transaction in role "IC servcie desk Agent" in work centre "Incident" , it shows two transactions 1.incident and another service request".

though both are SAP standard role only.

then in such scenario, where should i maintain or change the settings (what settings ? ) to make it available/visible in role "IT servcie pro".

Please help it is critical...

Thanks,

G.One