HI Gurus,
it is very bizarre problem, it goes like this...
Standard Transaction type INIT "Incident" is not visible in standard role "IT servicepro", when we navigate through work centre "IT support"--> incident , it shows message "transactions not available",
where as same transaction in role "IC servcie desk Agent" in work centre "Incident" , it shows two transactions 1.incident and another service request".
though both are SAP standard role only.
then in such scenario, where should i maintain or change the settings (what settings ? ) to make it available/visible in role "IT servcie pro".
Please help it is critical...
Thanks,
G.One