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Former Member
Jan 09, 2012 at 09:48 AM

Sales Order Confirmation Email in CRM

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Hi Experts,

The requirement is to send an email as soon as the sales order is saved in CRM.

I am using action profile for this and in action profile i have used the following:

Time of processing: When saving the document

Assigned Processing: Smart forms Mail

Form Name: CRM_ORDER_CONFIRMATION_01

Processing Class: CL_DOC_PROCESSING_CRM_ORDER

Processing Method: CRM_ORDER_EXEC_SMART_FORM

I have made it partner dependent and its taking the email id mentioned in the sold to party as expected.

When i create a sales order and save it. I get the following error:

Error when sending to 'Email mentioned in sold to party'

Error during send process

Action could not be executed successfully.

Could you please assist me in this.

Thanks and Regards,

MG