Hi ALl.
I am using a multi line container element to send the workitem to the agents. So in this regards i am assigning the multiline container element in the miscellaneous tab. And there are three workitem being generated and sent to all three agents.
My concept over here is, one work item should be created and it has to be sent to all the agents and if any agent executes or reserves the workitem then, the workitem from the rest of the two agents should be deleted or disappeared which is standard SAP behaviour but i am not aware of this process, so can anyone help me
I have tried looking into other forums but i couldnt find one. please help me in this regards,
Thanks,
Shankar