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Former Member
Jan 06, 2012 at 07:17 PM

CRW32.exe AppCrash Crystal Reports 2011 when opening or starting

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on a new windows 7 sp1, unable to open or start Crystal Reports 2011 with windows app crash error:

Problem Event Name: APPCRASH

Application Name: crw32.exe

Application Version: 14.0.2.364

Application Timestamp: 4de99eaa

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 03ba4cf0

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

followed or used several SAP Notes like 1228336...

i.e. selected or added in DEP, ran or installed the most recent sp and post patches .disabled AV, reinstalled after un-installing (twice & restart pc before installing) with the last install customized to a different path...all of the users (2)/me & local admin get the same error in trying to run or open CR. selected all CR apps in DEP based on the SAP notes..user can log onto twin machine and run CR with no errors. user is in the same pc local groups, no error log found, same message in windows app log listed above and same apps on twin machine, that we can find...no other app/system errors noted.

any ideas? short of swapping out pc?