I am trying to do cusotmer complaints processing. For this I have defined the Reasons for complaints with the abbrivation RETN for the sales document type RE (Return) and given a tick mark for the changeable and check qty. and the followup document for the return is Subsequent free of charge delivery (SDF) document type.
I hope what I did is enough, or is there any other thing to do to address customer complaint process flow ?
I have created a sales order for the qty-3.for a material M1
then there was a Return of qty-1 of material M1
I have also done the PGR and VF01 and got the credit memo.
Now when I try to do CMP_PROCESSING, I am getting the error message as:
"There is a return that has not been processed for item 000000
Message no. VCMP012"
What exactly I am missing and where ? Could any one have any suggestions please.