Document in Easy DMS and SAP DMS is lock cannot be accessed

Hello Guru,

Document in Easy DMS and SAP DMS is lock cannot be accessed. when check in Easy DMS the document 123 excel file is not accessible cannot be open, it has an icon on pencil with red circle sign.

when check in SAP GUi, the padlock is unlock, file cannot be open as well with error (File C:\EasyDMS\SAP_400\PRE1234567890 could not be accessed.

how can we fixed this and unlock the document excel so that we can open it. Please advise. Thanks