workflow is not triggering

[former_member201769]

Hi All,

We have configured workflows in tickets.For 1st workflow ,if the subject will have any word like immediate the status will be changed to immediate.This we have done through field update.

second workflow is

Basic Data- BO-Ticket,Timing as scheduled, Event-Reported on,Relative time- After,time offset- 5 mins.

Condition- priority is immediate and customer id - 470

action- Rule type - Action and select action as Escalate

This workflow is meant that after 5 mins of reporting ,escalation should be there.

This is not working.Please help me to check when i can see if its getting triggered or not.

[former_member201769]

Please reply. I am waiting for any reply.

[former_member201769]

pavithran.srinivasan Hi Need your expert advice.I have configured the workflow.Its triggering some times and sometimes its not triggering.Where i can see the reason for net getting triggered .

[former_member201769]

gabriele.bodda please reply