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Former Member

SAP Netweaver CTI Integration

I would like to know whether SAP Integrated Communication Interface - ICI holds good for SAP Netweaver as well? I have a customer who has SAP Netweaver with sales/marketing/order processing modules & wants to integrated PBX system through CTI.

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1 Answer

  • Dec 31, 2011 at 02:13 PM

    Hi Raiprashant,

    I think the documentation at the following link is exactly what you are looking for:

    SAP NetWeaver - Computer Telephony Integration (SAPphone) (BC-CTI)

    IMG activities are located in SPRO, section SAPphone: Client-Wide Settings



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    • Former Member

      Thanks!! The docs states integration through SAP Phone. SAP Integrated Communication Interface -ICI is web services based specifications for CTI/E-mail/Chat integration. Just wanted confirmation if ICI specs hold good for SAP Netwaeaver as well.