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Former Member
Dec 30, 2011 at 01:10 AM

Problem with the Sevice Desk VAR to Solution Manager 7.1

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Hello Gurus,

I have a problem with the Sevice Desk VAR to Solution Manager 7.1,

When I want to send a message to SAP I can't see the text "Send messange to SAP", in the Actions to Message only I can see "Send Notification to SAP" but I can't see the message in the Marketplace when I click on this Action. In the tab "Action Log" show me two error messages:

1.- "Find support team responsible, when message is created", when I click on Detail the log shows "Message Text

Error in resolution of rule 'AC13200137' for step '1' ".

2.- "Create/Change Basis Message from CRM Procedure", when I click on Detail the logs shows "For object DNO_NOTIF , number range interval 01 does not exist DNO_NOTIF".

I think that this is the reason why didn´t appear the options of Actions to Messages.

Pleas any idea about how to fix this issue?

Best Regards

Omar

Edited by: Omar5x8 on Dec 30, 2011 2:12 AM