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Former Member

Complaint management in Customer Interaction Center (Txn CIC0)

Hello colleagues,

I am very new to CIC and i want to know how to configure complaints in the application area of transaction CIC0 in ERP system.

It would also be great if you can provide the data base tables/ transactions which are affected by complaints creation.

Note: I have found the tables which are hit in the CRM system. They are CRMD_ORDERADM_H and CRMD_ORDERADM_I. If there are other tables that i have missed, kindly let me know.

This is an urgent requirement so a prompt reply would be greatly appreciated. 😊

Thanks and Regards,

Rajat

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1 Answer

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    Former Member
    Jan 04, 2012 at 01:43 PM

    Hi,

    There are tables in CRM which stores, item level information.

    They are: CRMD_CUSTOMER_I and CRMD_CUSTOMER_H tables.

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