Complaint management in Customer Interaction Center (Txn CIC0)

[Former Member]

Hello colleagues,

I am very new to CIC and i want to know how to configure complaints in the application area of transaction CIC0 in ERP system.

It would also be great if you can provide the data base tables/ transactions which are affected by complaints creation.

Note: I have found the tables which are hit in the CRM system. They are CRMD_ORDERADM_H and CRMD_ORDERADM_I. If there are other tables that i have missed, kindly let me know.

This is an urgent requirement so a prompt reply would be greatly appreciated.

Thanks and Regards,

Rajat

[Former Member]

Hi,

There are tables in CRM which stores, item level information.

They are: CRMD_CUSTOMER_I and CRMD_CUSTOMER_H tables.