Hi Gurus,
Can some one please throw some light on how to stop the displaying of BP's appearing in search results who have been assigned an archiving indicator (XDELE flag set) in BUT000 table.
The scenario is as follows,
We identify duplicate BP's, for eg- BP1 BP2 and BP3 are identical.
Then BP2 will be confirmed as main BP and correct one.
BP1 and BP3 will be merged to BP2 using the Merge accounts functionality in CRM 7.0 WEB client.
BP1 and BP3 will have archiving indicator (XDELE field set to X in BUT000 table) after merging process.
And the problem starts when agents are searching for BP2, still BP1 and BP3 who have XDELE flag set still appears in search results.
The expectation is we do not want BP's to be appearing in search results that have archiving flag set in BP master record.
Can some one please advise how to achieve this, is there any config step or we have to go for enhancement.
Please advise.
Thanks in advance,
regards,
Gopio.