Mass update of processor & Coordinator in Dispute cases UDM_DISPUTE

[former_member189681]

Hi All,

Few months ago one of our user left our co, there were more than 500 dispute cases with this user as both processor & Coordinator.

Now we want to reassin all these dispute cases to a different USER. However system allows only one field to change at once. If we select processor, we get a message USER doesn't exist in the system (Coordinator)

Can anyone please let me know how we can change both processor and coordinator for all these dispute cases

Thanks in advance.

Krishna

[Former Member]

OK a few ideas here.

Create a LSMW to perform the update.

Make sure the old user's id has not been deleted and that you know the new user id's

If the users was part of a workflow - there are workflow tools to move disputes to different users.

[former_member189681]

Hi Mark,

Thanks for the response. As already mentioned, the old user no longer exists in the system, can I still perform LSMW for this mass update?

Thanks

Krishna

[former_member189681]

Hi Mark,

I am not sure if LSMW works, as I tried to change a dispute case through LSMW recording and when I came back to the recording screen, it shows the below

Recording ZCASE1 update dispute case

UDM_DISPUTE Dispute Management

SAPLSRMCLFRM2 0100

BDC_OKCODE =%_GC 235 1

SAPLSRMCLFRM2 0100

BDC_OKCODE =%_GC 235 1

SAPLSRMCLFRM2 0100

BDC_OKCODE =%_GC 235 1

SAPLSRMCLFRM2 0100

BDC_OKCODE =BACK

SAPLSRMCLFRM2 0100

BDC_OKCODE =BACK

SAPLSRMCLFRM2 0100

BDC_OKCODE =BACK

SAPLSPO1 0500

BDC_OKCODE =OPT1

BDC_SUBSCR SAPLSPO1

I think this is not working, please let me know if I am doing something wrong?

Thanks

Krishna

[Former Member]

Hi,

I hope this SAP Note 1017528 will help to you.

[former_member189681]

Thanks Naresh... SAP also suggested the same note. I think it will solve our issue.

Thanks again..