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author's profile photo Former Member
Former Member

Sales Return

Hello guys,

Can anyone explain the risks of not using return sales order for goods returned from customers?

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Dec 27, 2011 at 04:07 AM

    hi,

    1. YOu will not have a track of for which customer which material came as returns if you dont use sales order returns process.

    2. Inventory managment will not get updated and value reversal - even though you have option of Direct reversal

    3. Dedit memo or material free of delivery if done cannot be tracked.

    regards,

    Sudhir

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 27, 2011 at 04:54 AM

    Hi,

    Sale returns takes place when the customer returned the goods with complaints.

    1. If you don't maintain the returns process you miss the returns tracking

    2.Returns are kept into unrestricted use where the MM and QM comes in to the picture

    3.If you didn't maintain returns process you can not give the credit for returns

    4.In general business it is ought to maintain customer sales report as well as returns report

    5.It is not possible to prepare sales returns report where there is no returns order

    Ram

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 27, 2011 at 05:15 AM

    Hi Akhan,

    --IT is used to manage the products when customer has returned due to damage.

    -- It explains about the quality defect of the product.

    --If you need to give Credit memo to your customer you need to have the Reference of Return Order.

    --Without doing the sales return process it is not possible to track the sales return report for a particular customer or product.

    Let me know if your problem is solved

    Regards

    Pradeep

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    • Former Member

      Hi,

      The sales return ,itself suggest that its the business process which is used to return the goods which are already saled.

      In normal case it happens when customer reject our sold material for certain reasons like damaged in transit ,defect in material ,quality issues etc..

      So when the time you raise credit memo for that particular customer ,it should have reference of Return Order.

      Hope now you get some idea why we have to create return order.

      Please let me know ,If you have any query regarding the same.

      Thanks & Regards

      Abhi

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