user doesn't receive the mails from SAP

[Former Member]

Hello Experts,

the problem that a user doesn't receive the mails from SAP in spit of the mails is on status transmitted on SAP.

you can find as below the description of the problem :

the mail in status "waiting for communication services" ==> afeter the job witch send the mail finished ==> i find that the status of the mail is 'Transmitted" .

but the user didnt receive any mail from SAP

do you have any idea please to resolve this problem

Tanks in advance

Best Reagards

nana

[Former Member]

Hi,

Ask your user to look in his spam mail directory. I've seen very often mails sent from a SAP system considered as spam by Outlook...

If your SAP system is running on Windows, check the antivirus which may block any outcoming mails.

Just 2 ideas...

Regards,

Olivier

[Former Member]

Hello Olivier,

Thanks very much for your reply

Sorry i forget to tell you that the user receive the mail but after 4 hours.

and there are no mail in his spam folder.

Best Regards,

nana

[Former Member]

Hello Nana,

Please take a look at below thread. Hope it can help you.

Thanks,

Siva Kumar

[former_member128291]

Dear Nana,

Regarding the 4 hour delay kindly note that majorly it is due to Timezone settings.

Please check in transaction STZAC what is the value defined for System Time Zone and User's Default Time Zone.

Can check the OS Timezone with report RSDBTIME.

There would be probably 4 hours difference between System Time Zone and User's Default Time Zone.

If you ensure that your User, SAP system and OS timezone are set the same and your issue should be resolved.

However, also refer the following SAP Note:

1015628 - Documents with status 'Send time is not yet reached'

Regards,

Abhishek

[Former Member]

Thanks Abhishek for your reply,

i checked the profile of the user the time zone is CET.

you can find as below the result of the result when i ran the program RSDBTIME :

Universal Time Coordinated UTC....: 1324976282

Date and time of database.........: 27.12.2011 09:58:02

Date and Time of R/3-Kernel.......: 27.12.2011 09:58:02

Date and Time of ABAP-Processor...: 27.12.2011 09:58:02

ABAP Timezone Setup ..............: 3.600

Date and Time / localtime ........: 27.12.2011 09:58:02

No Time Inconsistencies detected !

Checking GET RUN TIME from 09:58:03 to 09:58:08 during 00:00:05

GET RUN TIME result ..............: 4.999.795 us

GET RUN TIME time measurement accuracy ok !

FYI : when i sen a test mail for this user from SAP, he received it on time, without delay.

do you have any idea please.

Best Regards,

nana

[Former Member]

i want precise another thing:

the size of the file in this mail is over than 4 Mo

there any limite of the size ??

thaks in advance

Best regards

nana

[Former Member]

Hello,

on ST22 i found these dumps :

Error analysis

After a specific time, the program is terminated to make the work area

available to other users who may be waiting.

This is to prevent a work area being blocked unnecessarily long by, for

example:

- Endless loops (DO, WHILE, ...),

- Database accesses with a large result set

- Database accesses without a suitable index (full table scan)

The maximum runtime of a program is limited by the system profile

parameter "rdisp/max_wprun_time". The current setting is 800 seconds. If this

time limit is

exceeded, the system attempts to cancel any running SQL statement or

signals the ABAP processor to stop the running program. Then the system

waits another 60 seconds maximum. If the program is then still active,

the work process is restarted.

THanks in advance for your help.

Bes Regards

nana

[Former Member]

Hello nana,

It might be due to program which run in background for fetch data from SAP server to SMTP server.

Can you check that program frequency.

Regards,

Amit Barnawal

[Former Member]

Hi Nana, Check if other users are receiving the emails without any delay. If issue is with this user only, ask him to confirm if he receives other emails on time, Sometimes delay may occur with his email server.

Also check other mails more than 4 MB size in SOST and try to check with that user if he received the email on time after the mail is sent from SAP.

You can find more details about the email sending reffering to SAP Note 455140.

[Former Member]

Thank uou Amit,

Do you mean this program : RSCONN01 ?

it run in a background job periadicaly(every 15 min) normaly without errors.

Best Regards,

nana

[Former Member]

Thank you Suresh

No he is the only one who has the right to receive this mail.

FYI : i maked a test yesterday at 18:30, i sent a test mail to this user with attachment(size over thant 6Mb) and he has received on time.and this morning i sent the same mail with same attachment and he received it on the time.

then i think that the problem is related to this mail only(automatic mail).

do you have any idea please when i can found the priority of this mail or the parameters of the sending this mail ?

i think that this mail wait for an event or.. at 18:00, i think that this problem is related to the parameters of sending this mail (priority, wait time..) but i don't know where i can found the all information related to this automatic mail.

Thanks a lot in advance

Best Regards,

nana

[Former Member]

Dear nana,

Yes I meant the same Job you mentioned.

The auto reaction method for sending the e-mail starts at most five minutes after the alert occurs. However, there can be a delay before the email is sent to external addresses (that is, addresses of users that are not defined in client 000 or in the SAP R/3 System), depending on the settings in SAPconnect. You should therefore set the period for the SAPconnect send process to less than an hour.

Please read this link and check everything properly:

http://help.sap.com/saphelp_bw31/helpdata/en/2c/abb2e7ff6311d194c000a0c93033f7/content.htm

Regards,

Amit BArnawal