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solman 7.1 Support message not displayed in CRM_DNO_MONITOR

Hi Experts,

I have configured Solman 7.1, Currently facing an Issue of support notification,

message getting created and also seen the message no, but when I check message using Transaction CRM_DNO_MONITOR its not displayed.

I have mainted Back RFC , I run transaction DNO_CUST01 SLF1 =.01 only.

Can you please help me to resolve the Issue.


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  • author's profile photo Former Member
    Former Member
    Posted on Dec 23, 2011 at 09:09 AM


    in solman 7.1 the business object for the support message transaction type (SMIN) has been changed to BUS2000223 (instead of BUS2000116). Transaction CRM_DNO_MONITOR only reads tickets with business object BUS2000116, so you will not see your message there.

    The business objects for the charm transaction types have not changed (are still BUS2000116), so you might see change reqeusts and change documents there.

    If you want to see your new message you have to use the web ui (Transaction WUI) or the workcenter (Transaction SOLMAN_WORKCENTER or SM_WORKCENTER).

    Hope this helps,


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    • Hi

      the only diff is all the support team members has to work on solman_workcenter

      incident maangement tab to check the status or process the message

      end user can post via help menu or URL etc but for checking the status again solman_workcenter needs to be used.

      In addition decide the authorization for end user by checking the security guide.

      hope it clarifies



      Edited by: Prakhar Saxena on Dec 26, 2011 5:20 PM

  • Posted on Dec 21, 2011 at 01:42 PM


    I dont know hw you created the service desk message?

    Have you maintained any filters in the layout of crm_dno_monitor.

    check are you able to see the messages in ITSM and workcenter, since you ultimately has to work from there in 7.1



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